Complaints

Last Updated: November 2025

We want every customer to have a positive experience with LK Mama Nutrition Ltd. If something hasn’t gone as expected, please let us know so we can put it right.

How to Make a Complaint

You can contact us by email or by post.

Email: customerservices@lkmamanutrition.com

Post:
Complaints Department
LK Mama Nutrition Ltd
Office 1, Izabella House
24–26 Regent Place, City Centre
Birmingham
B1 3NJ
United Kingdom

What to Include

To help us deal with your complaint quickly, please include:

Your name and contact details
Order number or booking reference (if relevant)
A brief description of what went wrong
Any useful evidence (e.g., photos, screenshots)

What Happens Next

We aim to acknowledge your complaint within 5 working days.
We aim to provide a full response within 14 working days.
If we need more time (e.g., to speak with a courier or supplier), we will keep you updated.
If you’re unhappy with the outcome, you can ask for an internal review.

If You Need Further Help

You can also seek advice or support from:

Citizens Advice – www.citizensadvice.org.uk
Trading Standards (via Citizens Advice)
A CTSI-approved Alternative Dispute Resolution (ADR) provider

Nothing in this policy affects your legal rights under UK consumer law.

Confidentiality & Data Protection

Your complaint will be handled confidentially and your personal data will be processed in line with UK GDPR. We keep complaint records for five years for quality and compliance purposes.