Privacy Policy

LK Mama Nutrition Ltd

Last Updated: November 2025

1. Introduction

This Privacy Policy explains how LK Mama Nutrition Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website, purchase our nutritional supplements, or engage with our coaching services.

We act as the data controller for all personal data processed under this Privacy Policy.

By using our website or services, you acknowledge and agree to the practices described in this policy.

2. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, our practices, or our services.
When we make material updates, we will:

update the “Last Updated” date at the top of this policy;
post the revised version on our website;
notify you via email if required by law.

Your continued use of our services after any update constitutes acceptance of the revised policy.

3. What Personal Data We Collect

3.1 Data You Provide Directly

Identity Data: name, date of birth, gender
Contact Data: email address, telephone number, billing/shipping address
Health & Wellness Data (Special Category Data): dietary information, menstrual cycle data, metabolic symptoms, fertility goals, and other health-related data you provide during coaching
Transaction Data: purchase history, payment confirmations
Customer Support Data: messages, emails, form submissions, or feedback you send us

3.2 Data Collected Automatically

When you interact with our website, we automatically collect:

IP address
device and browser type
pages visited and usage patterns
cookie data, pixels, and analytics identifiers
website performance and error logs

See Section 9 (Cookies & Tracking Technologies).

3.3 Data Obtained from Third Parties

We may receive data from:

Payment processors (e.g., Stripe, PayPal) — payment status, fraud checks
Analytics and advertising partners — aggregated insights about website activity
IT hosting, website, or CRM providers
Delivery and logistics partners

All data obtained from third parties is processed in accordance with this Privacy Policy.

4. How We Use Your Data

4.1 Service Provision

delivering nutrition coaching services
providing personalised recommendations
processing payments and fulfilling supplement orders
managing your account or bookings
providing customer support

4.2 Legal Compliance

accounting and tax obligations
maintaining records required by UK law
responding to lawful requests from authorities

4.3 Marketing (With Consent)

sending newsletters, promotions, offers
providing content relevant to women with metabolic disorders
managing your marketing preferences

You may manage your marketing preferences at any time by using the unsubscribe link included in our emails or by contacting us directly.

4.4 Improving Our Website and Services

analytics and performance monitoring
personalising website content
improving programme safety and effectiveness

4.5 Security & Fraud Prevention

preventing fraudulent activity
detecting misuse or attempted unauthorised access

5. Legal Bases for Processing

We rely on:

Contract – to provide services and fulfil orders
Consent – for health data, marketing, and non-essential cookies
Legal Obligation – accounting, taxation, regulatory compliance
Legitimate Interests – improving services, ensuring website security

6. Special Category Data (Health Data)

We collect health-related data only with your explicit consent, and solely to provide safe and personalised nutrition coaching.

You may withdraw consent at any time (see Section 13).

7. Data Sharing & Third Parties

We share personal data with trusted third parties, including:

Payment providers: Stripe, PayPal
IT and hosting providers: website hosting, CRM systems
Email and communication platforms
Analytics providers
Delivery and logistics partners

We do not sell your data.

Business Transfers

Your data may be transferred if we undergo a merger, acquisition, restructuring, or asset sale. You will be notified if this occurs.

International Transfers

Some processors may operate outside the UK/EEA.
Where this occurs, we use approved safeguards, such as:

UK International Data Transfer Agreement (IDTA)
UK Addendum to EU Standard Contractual Clauses
Adequacy decisions

8. Data Storage & Retention

We store your data securely using encrypted systems and restricted access controls.

We retain data only as long as necessary for the purposes collected or as required by UK law.

Retention criteria include:

legal and tax requirements
whether you still use our services
whether disputes are outstanding
category of data (e.g., health data retained for required minimum periods)

If you wish to delete your data sooner, see Section 12.

9. Cookies & Tracking Technologies

Our website uses cookies, analytics tools, and similar technologies to:

operate core website functions
remember your preferences
analyse website performance
personalise content and advertising (where consented)

You can manage cookie preferences through your browser or our cookie banner.

See our Cookie Policy for full details.

10. Children’s Data

Our services are not intended for children under 18.

We do not knowingly collect data from minors.
If you believe a minor has provided data, contact us and we will delete it promptly.

11. User-Generated Content

If you submit testimonials, reviews, or any content intended for public display, it may become publicly accessible.

Do not include sensitive information in public submissions.

12. Third-Party Websites & Links

Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of those external websites.

We encourage you to review the privacy policies of any third-party sites you visit.

13. Security Disclaimer

We implement robust technical and organisational measures to protect your data.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection against all risks.

Please avoid sending sensitive information via unsecured channels.

14. Your Rights Under UK GDPR

You have the right to:

access your personal data
correct inaccurate or incomplete data
delete your data
restrict processing
object to processing based on legitimate interests or direct marketing
request data portability
withdraw consent

Identity Verification

We may request proof of identity before fulfilling rights requests.

Appeals

If you disagree with our decision, you may request an internal review.

Automated Decision-Making

We do not use automated decision-making that has legal or significant effects on you.

15. Complaints

If you have concerns, please contact us first.

If unresolved, you may contact the Information Commissioner’s Office (ICO):
www.ico.org.uk

16. Contact Us

For questions or rights requests:

Email: customerservices@lkmamanutrition.com
Address:
LK Mama Nutrition Ltd
Office 1, Izabella House
24–26 Regent Place
Birmingham
B1 3NJ
United Kingdom