Terms & Conditions

Terms & Conditions of Sale 

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LK Mama Nutrition Ltd
Last Updated: November 2025

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1A. Definitions

For the purposes of these Terms:

• "Products" means all physical goods sold by us, including supplements.

• "Services" means all coaching services, consultations, and access to live or recorded sessions.

• "Digital Content" means online courses, modules, downloads, videos, and all non-physical materials delivered electronically.

• "Website" means our website and all associated pages.

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1. Introduction
   By purchasing supplements, coaching services, or digital content from LK Mama Nutrition Ltd ("we", "us", "our"), you agree to these Terms & Conditions ("Terms"). These Terms comply with the Consumer Rights Act 2015 and associated UK consumer protection legislation.

We reserve the right to update or amend these Terms from time to time. Continued use of our website or Services constitutes acceptance of updated Terms.

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2. Nature of Services

Coaching and courses are for educational and lifestyle support purposes only. We are not a medical organisation and do not provide diagnosis or treatment.

Supplements are regulated as food supplements under the Food Supplements Regulations 2003 (as amended in the UK). They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

All marketing claims comply with the Nutrition & Health Claims Regulation (EC) No 1924/2006 (retained UK law) and the CAP Code.

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3. Eligibility

Purchasers must be 18 years or older. By purchasing, you confirm eligibility under the Consumer Rights Act 2015.

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4. Orders & Payments

All prices are in GBP (£) and inclusive of VAT where applicable. Payment is required in full at checkout unless a payment plan is offered.

Orders are subject to acceptance and availability. We reserve the right to:

• refuse or cancel any order due to suspected fraud, inaccuracies, stock errors, or regulatory concerns;

• limit quantities per customer, household, or order;

• notify you if your order is cancelled or adjusted.

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If an error occurs in pricing, product description, or availability, we reserve the right to correct it and either cancel the order or give you the option to proceed at the corrected price.

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These requirements comply with the Consumer Contracts Regulations 2013 and the Electronic Commerce Regulations 2002.

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Accuracy, Completeness & Timeliness of Information

While we strive to ensure that all information on our website is accurate and up to date, we do not warrant that descriptions, content, or information provided via our Services are complete, current, or error-free. Information may be updated periodically and we are under no obligation to update historical or informational content unless required by law. Any reliance on website information is at your own discretion.

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5. Coaching Services

a) Delivery & Access

Coaching is delivered online via video calls, recorded modules, or live sessions. Access to digital content is provided for the period stated at purchase. We do not guarantee uninterrupted access to the website or digital services.

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b) Technical Requirements (Digital Content)

It is your responsibility to ensure that your device, internet connection, and software meet the minimum requirements to access our digital Services. We are not liable for failure to access content caused by incompatible devices or connectivity issues.

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c) Cancellations & Refunds (Services)

Under the Consumer Contracts Regulations 2013, you have a 14‑day cooling‑off period from purchase. If you access course materials or attend a session within this period, you acknowledge that the service has begun and you waive your right to a full refund.

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Personalised or bespoke elements (e.g., customised protocols, tailored nutrition plans) are not eligible for cancellation or refund once work has begun.

After the 14‑day period, fees are non‑refundable unless otherwise stated.

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d) Termination

We may terminate or suspend access to coaching or digital content if you violate these Terms, behave abusively in group environments, share copyrighted materials, or misuse the Services. Termination does not entitle you to a refund.

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6. Supplement Sales

a) Delivery

UK orders are typically processed and sent within 5 working days. International orders may face customs duties, restrictions, or delays outside our control.

b) Returns & Refunds

Under the Consumer Contracts Regulations 2013, you may return goods within 14 days of receipt, provided they are unopened and in resaleable condition. Opened products cannot be returned for hygiene and safety reasons.

Refunds are issued after inspection of the returned goods. Please see our Refund Policy page.

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c) Discontinued Products & Price Adjustments

We reserve the right to:

• modify supplement formulas;

• discontinue products at any time;

• adjust prices without prior notice.

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7. Supplement Disclaimer

Supplements are food supplements and not medicines. They should not be used as a substitute for a varied, balanced diet or healthy lifestyle.

Do not exceed the recommended daily dose. Keep out of reach of children. Not suitable for persons under 18, or if pregnant, breastfeeding, or on medication unless advised by a healthcare professional.

Marketing communications provide general educational information only and do not constitute medical advice. Individual results vary.

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8. Intellectual Property

All content (programmes, guides, branding, supplement formulations, and digital materials) is owned by LK Mama Nutrition Ltd.

You are granted a non‑exclusive, non‑transferable licence to access purchased digital content for personal use only. You may not:

• share, distribute, copy, or reproduce materials;

• screen‑record or download course content unless explicitly permitted;

• reverse‑engineer digital content.

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9. Subscriptions (if applicable)

Subscriptions renew automatically unless cancelled.

You may cancel anytime via your account or by contacting us. Cancellation takes effect at the end of the billing cycle.

We may update subscription prices with at least 30 days' notice. Continuing the subscription after the notice period constitutes acceptance of new pricing.

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10. Website Conduct, User Content & Prohibited Uses

a) User‑Generated Content

If you submit comments, feedback, or participate in group coaching communities, you grant us a non‑exclusive right to use such content for training, moderation, or testimonials (with personal identifiers removed unless you provide explicit consent).

We may remove content that is inappropriate, harmful, defamatory, or violates third‑party rights.

b) Prohibited Uses

You may not use our site or Services to:

• engage in illegal or fraudulent activity;

• harass, threaten, or abuse others in coaching communities;

• share medical misinformation or harmful content;

• scrape, hack, or disrupt the website;

• upload viruses or malicious code;

• reproduce or exploit course materials contrary to these Terms.

We may suspend or terminate access for any prohibited use, in accordance with the termination rights set out in Section 5(d).

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11. Third‑Party Tools & Links

We may provide access to third‑party tools or platforms (e.g., Zoom, Stripe, payment processors) which are provided on an "as is" basis. We are not liable for faults, interruptions, or issues caused by third‑party services.

Third‑party links are provided for convenience and do not constitute endorsements. We are not responsible for third‑party content or transactions.

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12. Liability

To the fullest extent permitted by UK law, we disclaim liability for indirect, incidental, or consequential damages.

Our liability is limited to the amount paid for the product or service concerned.

We are not responsible for:

• allergic reactions or interactions with supplements;

• failure to achieve expected outcomes (e.g., fertility, weight loss);

• interruptions in digital access beyond our control.

Nothing excludes liability for death or personal injury caused by negligence or fraud.

We do not warrant that Products, Services, or Digital Content will meet your expectations or that any errors will be corrected.

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12.1 Indemnification

You agree to indemnify, defend, and hold harmless LK Mama Nutrition Ltd, including our directors, officers, employees, agents, contractors, and partners, from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of:

• your breach of these Terms;

• your misuse of our Services, digital content, or coaching communities;

• your violation of any law or third-party rights;

• content you submit, post, or upload within any coaching programme or community environment.

This indemnity obligation applies to the fullest extent permitted by law and survives termination of your account, access, or relationship with us.

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13. Data Protection

We process personal data in accordance with UK GDPR, the Data Protection Act 2018, and our Privacy Policy.

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14. Assignment

We may assign, transfer, or subcontract our rights and obligations under these Terms. You may not assign your rights without our written consent.

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15. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid to the fullest extent permitted by law.

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16. Entire Agreement

These Terms, together with any referenced policies, constitute the entire agreement between you and LK Mama Nutrition Ltd regarding purchases and Services.

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17A. Headings

Headings in these Terms are for convenience only and do not affect the interpretation of the agreement.

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17B. No Waiver
Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

1. Governing Law
   These Terms are governed by the laws of England & Wales. Any disputes are subject to the exclusive jurisdiction of the English courts.